Account & settings

Update Personal Information (Self-Service)

Have your details changed? In the BISON app, you can easily update most of your information yourself. This way, your profile is always up to date.Change Settings Data Directly in the ProfileYou can independently adjust the following information in your profile: Email address Residential address ...

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New Phone Number or Email Address (Support Intervention)

You can no longer access your BISON account because your number or email has changed? Don’t worry, we will help you securely restore access. Since this involves sensitive security data, this process is only possible through our support and with appropriate proof. Change Phone Number Without Acce...

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Where can I subscribe and unsubscribe to the "BISONews" newsletter?

We regularly keep you updated on exciting updates, market insights, and new features at BISON. Here you will learn how to manage our BISONews.Subscription Subscribe to BISONewsDon’t want to miss any news? You can sign up for our newsletter anytime for free.Option 1 In the BISON app Navigate to A...

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Can I issue a power of attorney for a BISON account?

Trading on BISON takes place exclusively on one's own account. Therefore, it is not possible to deposit a power of attorney.In the event of a death, the further necessary steps are clarified through an individual case review with the appropriate documents such as certificates of inheritance and d...

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I am already a customer, why do I have to verify myself again?

It may happen that existing customers need to undergo identification again. A new identification is necessary if your ID has expired or if more than two years have passed since your last identification. We will inform you about this in the app.

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