Trouble logging in

I forgot my password

If you are logged out and have forgotten your password, we can send you an email with a link to reset your password. If you have not received this email, below are the most common reasons for this and how you can resolve the issue. Typo or incorrect address: Quickly check whether you may have ...

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The two-factor verification is not working

You are trying to log in to BISON, but the SMS with the 6-digit code simply does not arrive on your phone? There can be various reasons for this. Please check which of the following three scenarios applies to you:Scenario 1: You have a new mobile number If you no longer have access to the mobile...

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I need to change my phone number

If you’ve lost access to your old number, don’t worry — here’s how you can change your number:How can I change my mobile phone number?

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I want to change my email address

Since the email address is an important part of the security features, the change is not trivial and must be done through Customer Support.Please therefore provide us with the following information: Your registered (old) email address. Your new email address. To further investigate this, we will ...

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